Shipping Policy

Shipping Policy

Order Processing

  • 100% of orders are shipped within 1-3  business days.
  • Orders placed over the weekend are dispatched on Monday 

Delays

Please note that delays may occur due to:

  • Public holidays

In such cases, please allow an additional 48-72 hours for your package.

Free Express Shipping within Australia

  • Available for all orders over $100 AUD.
  • Shipped via Australia Post with a tracking number provided upon purchase.
  • Estimated delivery: 1-4 business days.

Express Shipping within Australia

  • Available for all orders $12 AUD.
  • Shipped via Australia Post with a tracking number provided upon purchase.
  • Estimated delivery: 1-4 business days.

Standard Shipping within Australia

  • Available for all orders is $10 AUD.
  • Shipped via Australia Post with a tracking number provided upon purchase.
  • Estimated delivery: 2-7 business days.

Delivery Timeframes

  • Australia Standard: 2-7 business days
  • Australia Express: 1- 4 business days

Note: These timeframes are guidelines, and we cannot be held responsible for delays caused by the delivery service

 

LOST OR STOLEN PARCELS

Khem Swim is not liable for lost or stolen parcels. If your order has not arrived, please contact the shipping courier directly “Australia Post” who are responsible for delivery. Have your tracking details ready so they can provide you with the most up to date information.

Australia Post recommends waiting 14 days before assuming a package is lost. If you still haven’t received your order, you can submit a claim via https://auspost.com.au/receiving/parcel-deliveries/compensation#tab3 

For Australia Post deliveries, please reach out to them directly to initiate an investigation.

UNCLAIMED PARCELS

Khem Swim is not liable for unclaimed parcels. If you do not pick up your parcel from the post office within the required timeframe, it may be disposed of, and we will be unable to resend your order.

You should receive an email or text message from the post office if you provided your email or phone number at checkout. Depending on the  state or city you live in , you may also receive a slip in the mail if there was a failed delivery attempt, instructing you to collect your parcel.

Most post offices hold parcels for up to 14 days before disposal. Please ensure you collect your order within this period, as once a parcel is disposed of, it is out of our control, and we will not be able to assist further

 

 

Khem Swim